A21 Wellness

Return Policy

How returns, exchanges, and refunds work at A21 Wellness Dispensary. Because we sell regulated cannabis in New Jersey, most sales are final — here’s exactly what that means and when exceptions apply.

Last updated: June 30, 2026

A21 Wellness Dispensary (“A21,” “we,” “us,” or “our”) is a licensed adult-use cannabis retailer at 2507 US-22, Scotch Plains, NJ 07076. This Return Policy explains when products can and cannot be returned or exchanged. It applies to purchases made in store and through delivery. By purchasing from A21, you agree to this policy.

1. All cannabis sales are final

Under New Jersey Cannabis Regulatory Commission (NJ-CRC) rules, cannabis and cannabis products that have left the dispensary cannot be returned, restocked, or resold. For the safety of all of our customers, this means cannabis sales are final. We are not able to accept returns of flower, pre-rolls, vapes, edibles, concentrates, tinctures, or any other cannabis product simply due to a change of mind, taste preference, or chosen effects.

2. Please check your order before you leave

We ask every customer to review their order at pickup or upon delivery—confirm the products, quantities, strains, and prices on your receipt before you leave the counter or accept a delivery. If something is wrong with your order, tell a team member right away so we can make it right on the spot.

3. Defective or damaged products

If a product is defective or was damaged before it reached you—for example, a vape battery or cartridge that will not function, or packaging that arrived broken or improperly sealed—we want to help. Eligible defective or damaged items may be exchanged for the same product within 7 days of purchase, subject to the conditions below:

  • You have your original receipt or order confirmation.
  • You bring the product back, including its packaging and any hardware.
  • The issue is a genuine product defect or damage—not normal use, misuse, or simply not enjoying the product.
  • A manager reviews and approves the exchange, consistent with NJ-CRC rules and any manufacturer warranty.

Where a manufacturer warranty applies (common with vape hardware), we will help you connect with the manufacturer to resolve the issue.

4. Items we cannot accept back

For health, safety, and regulatory reasons, the following cannot be returned or exchanged:

  • Cannabis products that have been opened, partially used, or consumed.
  • Products returned without a valid receipt or proof of purchase.
  • Returns requested outside the applicable time window.
  • Products that have been altered, tampered with, or damaged after purchase.

5. Accessories & non-cannabis merchandise

Non-cannabis accessories and merchandise (for example, lighters, storage, or apparel) may be returned within 14 days if they are unused, in their original packaging, and accompanied by a receipt. Refunds are issued to the original payment method where possible.

6. Delivery orders

For delivery, please inspect your order with the driver at the time of delivery. If a product is missing, incorrect, or arrives damaged, let the driver know and contact us the same day so we can resolve it. The same rules above apply: cannabis sales are final, with limited exceptions for defective or damaged items.

7. Product recalls

If a product you purchased is subject to an official recall, do not consume it. Contact us or return the recalled product to the dispensary, and we will provide a refund or replacement in line with NJ-CRC recall procedures.

8. How to request an exchange

To request an exchange for an eligible defective or damaged item, bring the following to the dispensary:

  • The product, with its original packaging and any hardware.
  • Your receipt or order confirmation.
  • A valid government-issued photo ID showing you are 21 or older.

You can also call us first at (908) 228-2619 and we’ll let you know whether your item qualifies before you make the trip.

9. Refunds

When a refund is approved, it is issued to the original method of payment where possible. Depending on how you paid, a refund may be provided as cash or returned to your debit/payment method, and timing can vary by provider. We do not offer store credit in place of a required refund unless you prefer it.

10. Questions

We’re happy to help—if anything about your order isn’t right, reach out:

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